Simple Email Survey Support Resources

Feature Overview

Simple Email Survey allows you to embed a one question survey into your emails. Based off your contact’s answer, you can apply a specified tag, and redirect them to a specified web page. For example, a thank you page. This feature also provides some simple reporting, showing how many contacts submitted each answer.

How to set up the Feature

 

  1. First, enter your survey question
  2. Select a survey type: “Yes or No” or “Scale of 1 To 10” These two pieces of information are required to use this feature.
    Note: While you can edit specific feature information later, you can only select your survey type when you create a feature. This is done to help maintain consistent reporting data.
  3. If you selected a Yes or NoThis form type displays your question with options to reply with a yes or no answer.
  4. Select or create (using the +) a tag to apply if they select “Yes”
  5. Specify a page to redirect them to if they select “Yes”
  6. Select or create (using the +) a tag to apply if they select “No”
  7. Specify a page to redirect them to if they select “No”
  1. If you selected Scale 1 – 10This form type displays your question with options to reply with a numeric answer ranging from 1 to 10.
  2. Set descriptions for your scale ranges. For example, “Not likely” under the number 1, and “Very likely” under the number 10.
  3. Use the range sliders to specify how you would like to handle a range of answers. For example, you can apply one tag, and redirect to one page if your contact answers between 1 and 5, and another set of conditions for contacts who answer between 6 and 10. The range sliders will interact with each other as you change them to prevent ranges from overlapping. Also, the minimum and maximum number for each range can be the same number, allowing you to specify conditions for each individual number.
  4. Select or create (using the +) a tag to apply for each selection range
  5. Specify a page to redirect them to for each selection range
  6. Name and Save your feature
  7. PlusThis will provide you with HTML code to be added to your email in the Email Builder. Use the Green button to copy the code and paste it in an HTML snippet in your email.
  8. After sending out your survey, you can view a report overview on this page to see how your survey is doing.
    1. First, enter your survey question
    2. Select a survey type: “Yes or No” or “Scale of 1 To 10” These two pieces of information are required to use this feature.
      Note: While you can edit specific feature information later, you can only select your survey type when you create a feature. This is done to help maintain consistent reporting data.
    3. If you selected a Yes or NoThis form type displays your question with options to reply with a yes or no answer.
    4. Select or create (using the +) a tag to apply if they select “Yes”
    5. Specify a page to redirect them to if they select “Yes”
    6. Select or create (using the +) a tag to apply if they select “No”
    7. Specify a page to redirect them to if they select “No”
    1. If you selected Scale 1 – 10This form type displays your question with options to reply with a numeric answer ranging from 1 to 10.
    2. Set descriptions for your scale ranges. For example, “Not likely” under the number 1, and “Very likely” under the number 10.
    3. Use the range sliders to specify how you would like to handle a range of answers. For example, you can apply one tag, and redirect to one page if your contact answers between 1 and 5, and another set of conditions for contacts who answer between 6 and 10. The range sliders will interact with each other as you change them to prevent ranges from overlapping. Also, the minimum and maximum number for each range can be the same number, allowing you to specify conditions for each individual number.
    4. Select or create (using the +) a tag to apply for each selection range
    5. Specify a page to redirect them to for each selection range
    6. Name and Save your feature
    7. PlusThis will provide you with HTML code to be added to your email in the Email Builder. Use the Green button to copy the code and paste it in an HTML snippet in your email.
    8. After sending out your survey, you can view a report overview on this page to see how your survey is doing.
    1. First, enter your survey question
    2. Select a survey type: “Yes or No” or “Scale of 1 To 10” These two pieces of information are required to use this feature.
      Note: While you can edit specific feature information later, you can only select your survey type when you create a feature. This is done to help maintain consistent reporting data.
    3. If you selected a Yes or NoThis form type displays your question with options to reply with a yes or no answer.
    4. Select or create (using the +) a tag to apply if they select “Yes”
    5. Specify a page to redirect them to if they select “Yes”
    6. Select or create (using the +) a tag to apply if they select “No”
    7. Specify a page to redirect them to if they select “No”
    1. If you selected Scale 1 – 10This form type displays your question with options to reply with a numeric answer ranging from 1 to 10.
    2. Set descriptions for your scale ranges. For example, “Not likely” under the number 1, and “Very likely” under the number 10.
    3. Use the range sliders to specify how you would like to handle a range of answers. For example, you can apply one tag, and redirect to one page if your contact answers between 1 and 5, and another set of conditions for contacts who answer between 6 and 10. The range sliders will interact with each other as you change them to prevent ranges from overlapping. Also, the minimum and maximum number for each range can be the same number, allowing you to specify conditions for each individual number.
    4. Select or create (using the +) a tag to apply for each selection range
    5. Specify a page to redirect them to for each selection range
    6. Name and Save your feature
    7. PlusThis will provide you with HTML code to be added to your email in the Email Builder. Use the Green button to copy the code and paste it in an HTML snippet in your email.
    8. After sending out your survey, you can view a report overview on this page to see how your survey is doing.
  1. First, enter your survey question
  2. Select a survey type: “Yes or No” or “Scale of 1 To 10” These two pieces of information are required to use this feature.
    Note: While you can edit specific feature information later, you can only select your survey type when you create a feature. This is done to help maintain consistent reporting data.
  3. If you selected a Yes or NoThis form type displays your question with options to reply with a yes or no answer.
  4. Select or create (using the +) a list to apply if they select “Yes”
  5. Specify a page to redirect them to if they select “Yes”
  6. Select or create (using the +) a list to apply if they select “No”
  7. Specify a page to redirect them to if they select “No”
  1. If you selected Scale 1 – 10This form type displays your question with options to reply with a numeric answer ranging from 1 to 10.
  2. Set descriptions for your scale ranges. For example, “Not likely” under the number 1, and “Very likely” under the number 10.
  3. Use the range sliders to specify how you would like to handle a range of answers. For example, you can apply one list, and redirect to one page if your contact answers between 1 and 5, and another set of conditions for contacts who answer between 6 and 10. The range sliders will interact with each other as you change them to prevent ranges from overlapping. Also, the minimum and maximum number for each range can be the same number, allowing you to specify conditions for each individual number.
  4. Select or create (using the +) a list to apply for each selection range
  5. Specify a page to redirect them to for each selection range
  6. Name and Save your feature
  7. PlusThis will provide you with HTML code to be added to your email in the Email Builder. Use the Green button to copy the code and paste it in an HTML snippet in your email.
  8. After sending out your survey, you can view a report overview on this page to see how your survey is doing.
  1. First, enter your survey question
  2. Select a survey type: “Yes or No” or “Scale of 1 To 10” These two pieces of information are required to use this feature.
  3. Note: While you can edit specific feature information later, you can only select your survey type when you create a feature. This is done to help maintain consistent reporting data.

 

  • If you selected a Yes or No

 

    1. This form type displays your question with options to reply with a yes or no answer.
  1. Select or create (by typing in) a tag to apply if they select “Yes”
  2. Specify a page to redirect them to if they select “Yes”
  3. Select or create (by typing in) a tag to apply if they select “No”
  4. Specify a page to redirect them to if they select “No”

 

  • If you selected Scale 1 – 10

 

    1. This form type displays your question with options to reply with a numeric answer ranging from 1 to 10.
  1. Set descriptions for your scale ranges. For example, “Not likely” under the number 1, and “Very likely” under the number 10.
  2. Use the range sliders to specify how you would like to handle a range of answers. For example, you can apply one tag, and redirect to one page if your contact answers between 1 and 5, and another set of conditions for contacts who answer between 6 and 10. The range sliders will interact with each other as you change them to prevent ranges from overlapping. Also, the minimum and maximum number for each range can be the same number, allowing you to specify conditions for each individual number.
  3. Select or create (by typing in) a tag to apply for each selection range
  4. Specify a page to redirect them to for each selection range
  5. Name and Save your feature
  6. PlusThis will provide you with HTML code to be added to your email in the Email Builder. Use the Green button to copy the code and paste it in an HTML snippet in your email.
  7. After sending out your survey, you can view a report overview on this page to see how your survey is doing.
Implementation Guide

 

To implement this feature, take the code that PlusThis provides and paste it into the HTML element of the Email Builder.

To implement this feature, take the code that PlusThis provides and paste it into the HTML element of the Email Builder.

To implement this feature, take the code that PlusThis provides and paste it into the HTML element of the Email Builder.

To implement this feature, take the code that PlusThis provides and paste it into the HTML element of the Email Builder.

To implement this feature, take the code that PlusThis provides and paste it into the HTML element of the Email Builder.

Feature Tip
  • To use an HTML snippet, you must use the Legacy Email Builder for the Simple Email Survey, as the new email builder does not have an HTML snippet. If you would like to use the new Email Builder – you need to use the full HTML template, which requires that you write the entire email in HTML.
  • If you want to use the survey just to see the answers but don’t want to apply tags to your contacts based on their answers – leave all the tags empty
  • If you want to use the survey just to see the answers but don’t want to apply tags to your contacts based on their answers – leave all the tags empty.
  • If you want to use the survey just to see the answers but don’t want to apply tags to your contacts based on their answers – leave all the tags empty
  • If you want to use the survey just to see the answers but don’t want to apply tags to your contacts based on their answers – leave all the lists empty
  • If you want to use the survey just to see the answers but don’t want to apply tags to your contacts based on their answers – leave all the tags empty
Feature Blueprint
Feature FAQ

What if I only want to see the answers?

If you want to use the survey just to see the answers but don’t want to apply tags to your contacts based on their answers – leave all the tags empty

How do I put this into my emails?

To use an HTML snippet, you must use the Legacy Email Builder for the Simple Email Survey, as the new email builder does not have an HTML snippet. If you would like to use the new Email Builder – you need to use the full HTML template, which requires that you write the entire email in HTML.

What if I only want to see the answers?

If you want to use the survey just to see the answers but don’t want to apply tags to your contacts based on their answers – leave all the tags empty

What if I only want to see the answers?

If you want to use the survey just to see the answers but don’t want to apply tags to your contacts based on their answers – leave all the tags empty

What if I only want to see the answers?

If you want to use the survey just to see the answers but don’t want to apply tags to your contacts based on their answers – leave all the tags empty

What if I only want to see the answers?

If you want to use the survey just to see the answers but don’t want to apply tags to your contacts based on their answers – leave all the tags empty

Helpful Downloads