GoToWebinar Connection Support Resources

Feature Overview

The GoToWebinar Connection feature allows for your customers to register for a webinar using a form from your Marketing Automation System. PlusThis will take care of actually registering the customer in GoToWebinar. PlusThis will also tag them as registered and as an attendee or non-attendee, depending on whether they attended or did not attend your webinar. PlusThis can pull back the appropriate information in order to allow you to configure and send your reminder e-mails through your Marketing Automation System rather than through GoToWebinar. This allows for further personalization and more customized email reminders. Additionally, you can configure if you would like to store the amount of time the contact is on the webinar, their join/exit times, their answers and comments, and can apply unique tags based on survey and poll answers.

How to set up the Feature

 

  1. Select the webinar you are integrating. (From the drop down menu, select the webinar that you will be integrating. — It’s really important to double check that you are selecting the correct webinar and that the webinar is already 100% configured in GoToWebinar. If there are ANY changes made to the selected webinar, the feature will need to be deleted and re-configured.)
  2. If you are planning on sending reminders for the webinar through Infusionsoft you’ll want to configure some drop downs in the “Send Webinar Reminders Through Infusionsoft” section (Please make sure you turn off the reminders in GoToWebinar if you choose to use Infusionsoft as your reminder system). If you do not already have fields created, you can create fields in your Infusionsoft app through PlusThis by using the “+” next to the drop down.
  3. If you would like, configure the Additional Options to store the webinar title, start date/time, and/or tag people if their registration failed because the webinar was full.
  4. Under the “Track Who Attended” section select unique tags to apply to attendees and non-attendees. If you do not already have tags created, you can create tags in your Infusionsoft app through PlusThis by using the “+” next to the drop down.
  5. If you would like, configure the Additional Options to store how long they were on the webinar, join and exit times or attendee questions and comments.
  6. Name and Save your Feature.
  7. On the following screen, you will see the URL that PlusThis provides to you for placement in a HTTP Post.
  8. After the webinar is over, and the attendee pull has run (checkable from the page with the Event Name on it under the “Pull Report” section) you will see that the Attendee Report and Survey & Poll Report (if your webinar had any) will have updated states too.
  1. Select the webinar you are integrating. (From the drop down menu, select the webinar that you will be integrating. — It’s really important to double check that you are selecting the correct webinar and that the webinar is already 100% configured in GoToWebinar. If there are ANY changes made to the selected webinar, the feature will need to be deleted and re-configured.)
  2. If you are planning on sending reminders for the webinar through Ontraport you’ll want to configure some drop downs in the “Send Webinar Reminders Through Ontraport” section (Please make sure you turn off the reminders in GoToWebinar if you choose to use Ontraport as your reminder system).
  3. If you would like, configure the Additional Options to store the webinar title, start date/time, and/or tag people if their registration failed because the webinar was full.
  4. Under the “Track Who Attended” section select unique tags to apply to attendees and non-attendees. If you do not already have tags created, you can create tags in your Ontraport app through PlusThis by using the “+” next to the drop down.
  5. If you would like, configure the Additional Options to store how long they were on the webinar, join and exit times or attendee questions and comments.
  6. Name and Save your Feature.
  7. On the following screen, you will see the URL that PlusThis provides to you for placement in a Ping URL action.
  8. After the webinar is over, and the attendee pull has run (checkable from the page with the Event Name on it under the “Pull Report” section) you will see that the Attendee Report and Survey & Poll Report (if your webinar had any) will have updated states too.
  1. Select the webinar you are integrating. (From the drop down menu, select the webinar that you will be integrating. — It’s really important to double check that you are selecting the correct webinar and that the webinar is already 100% configured in GoToWebinar. If there are ANY changes made to the selected webinar, the feature will need to be deleted and re-configured.)
  2. If you are planning on sending reminders for the webinar through Drip you’ll want to configure some drop downs in the “Send Webinar Reminders Through Drip” section (Please make sure you turn off the reminders in GoToWebinar if you choose to use Drip as your reminder system). If you have not already created fields to store data in, you can create the fields by typing the desired field name in the drop down and clicking “Add…”.
  3. If you would like, configure the Additional Options to store the webinar title, start date/time, and/or tag people if their registration failed because the webinar was full.
  4. Under the “Track Who Attended” section select unique tags to apply to attendees and non-attendees. If you have not already created tags you can create the tags by typing the desired tag name in the drop down and clicking “Add…”.
  5. If you would like, configure the Additional Options to store how long they were on the webinar, join and exit times or attendee questions and comments.
  6. Name and Save your Feature.
  7. On the following screen, you will see the Feature Event Name that PlusThis provides you for use in Drip as an Event Name
  8. After the webinar is over, and the attendee pull has run (checkable from the page with the Event Name on it under the “Pull Report” section) you will see that the Attendee Report and Survey & Poll Report (if your webinar had any) will have updated states too.
  1. Select the webinar you are integrating. (From the drop down menu, select the webinar that you will be integrating. — It’s really important to double check that you are selecting the correct webinar and that the webinar is already 100% configured in GoToWebinar. If there are ANY changes made to the selected webinar, the feature will need to be deleted and re-configured.)
  2. If you are planning on sending reminders for the webinar through HubSpot you’ll want to configure some drop downs in the “Send Webinar Reminders Through HubSpot” section (Please make sure you turn off the reminders in GoToWebinar if you choose to use HubSpot as your reminder system).
  3. If you would like, configure the Additional Options to store the webinar title, start date/time, and/or add people to a static list if their registration failed because the webinar was full.
  4. Under the “Track Who Attended” section select unique static lists to add attendees and non-attendees to. If you do not already have lists created, you can create lists in your HubSpot app through PlusThis by using the “+” next to the drop down.
  5. If you would like, configure the Additional Options to store how long they were on the webinar, join and exit times or attendee questions and comments.
  6. Name and Save your Feature.
  7. On the following screen, you will see the URL that PlusThis provides to you for placement in a Ping URL action.
  8. After the webinar is over, and the attendee pull has run (checkable from the page with the Event Name on it under the “Pull Report” section) you will see that the Attendee Report and Survey & Poll Report (if your webinar had any) will have updated states too.
  1. Select the webinar you are integrating. (From the drop down menu, select the webinar that you will be integrating. — It’s really important to double check that you are selecting the correct webinar and that the webinar is already 100% configured in GoToWebinar. If there are ANY changes made to the selected webinar, the feature will need to be deleted and re-configured.)
  2. If you are planning on sending reminders for the webinar through ActiveCampaign you’ll want to configure some drop downs in the “Send Webinar Reminders Through ActiveCampaign” section (Please make sure you turn off the reminders in GoToWebinar if you choose to use ActiveCampaign as your reminder system).
  3. If you would like, configure the Additional Options to store the webinar title, start date/time, and/or tag people if their registration failed because the webinar was full.
  4. Under the “Track Who Attended” section select unique tags to apply to attendees and non-attendees.
  5. If you would like, configure the Additional Options to store how long they were on the webinar, join and exit times or attendee questions and comments.
  6. Name and Save your Feature.
  7. On the following screen, you will see the URL that PlusThis provides to you for placement in a Webhook action.
  8. After the webinar is over, and the attendee pull has run (checkable from the page with the Event Name on it under the “Pull Report” section) you will see that the Attendee Report and Survey & Poll Report (if your webinar had any) will have updated states too.
Implementation Guide

To implement this feature, paste the Feature URL in a HTTP Post inside of your campaign. Ensure that you place the HTTP Post at the point where you want the feature to fire.

PlusThis requires that contact details are passed through Calendar links sent out so we know who to perform the feature on. Use the link generator that PlusThis provides to create a link that will merge in the contact details and provide a personalized calendar link.

To implement this feature, paste the Feature URL in a Send a Webhook action inside of your campaign. Ensure that you place the Webhook action at the point where you want the feature to fire.

PlusThis requires that contact details are passed through Calendar links sent out so we know who to perform the feature on. Use the link generated that PlusThis provides for a link that will merge in the contact details and provide a personalized calendar link. Then take that link and place it in your email as a calendar link. 

To implement this feature inside of Drip. Add PlusThis as a Drip Integration. You can then select PlusThis as the action, and from the dropdown you can select the PlusThis feature you’ve created.

PlusThis requires that contact details are passed through Calendar links sent out so we know who to perform the feature on. Use the link generated that PlusThis provides for a link that will merge in the contact details and provide a personalized calendar link. Then take that link and place it in your email as a calendar link. 

This feature is not available for HubSpot.

You can use the Webhook action to trigger the PlusThis feature. Paste the URL that PlusThis gives you for use in the action.

Feature Tip
  • Make sure to turn off the reminders that are set up inside of GoToWebinar if you are planning on running reminders and follow up through Infusionsoft.
  • Our feature relies on the webinar starting within 30 minutes of the scheduled start time. You can start your webinar up to 30 minutes early without issue.
  • The attendee pull will trigger 15 minutes after the scheduled end time of the webinar. Don’t worry if you run a little over though. We will keep trying to pull the data for 2 hours after the scheduled end of the webinar.
  • Make sure to turn off the reminders that are set up inside of GoToWebinar if you are planning on running reminders and follow up through your Ontraport.
  • Our feature relies on the webinar starting within 30 minutes of the scheduled start time. You can start your webinar up to 30 minutes early without issue.
  • The attendee pull will trigger 15 minutes after the scheduled end time of the webinar. Don’t worry if you run a little over though. We will keep trying to pull the data for 2 hours after the scheduled end of the webinar.
  • Make sure to turn off the reminders that are set up inside of GoToWebinar if you are planning on running reminders and follow up through Drip.
  • Our feature relies on the webinar starting within 30 minutes of the scheduled start time. You can start your webinar up to 30 minutes early without issue.
  • The attendee pull will trigger 15 minutes after the scheduled end time of the webinar. Don’t worry if you run a little over though. We will keep trying to pull the data for 2 hours after the scheduled end of the webinar.

This feature is not available for HubSpot.

You can use the Webhook action to trigger the PlusThis feature. Paste the URL that PlusThis gives you for use in the action.

Feature Blueprint
FAQ’s

What do I put in the HTTP Post Name/Value pair?

PlusThis does not require any changes to be made to the default Name / Value Pairs.  Leave the entry as is already populated when you add the HTTP post. The default values are as such:  contactId   =   ~Contact.Id~

Webinar Scheduling

Make sure to schedule your webinars to start within half an hour of the actual start time. Starting your webinar more than 30 minutes before the scheduled start time can prevent the attendee pull from executing properly.

How do I track minutes attended?

The GoToWebinar Connection feature lets you store the enter and exit times in a text field eg. “March 30 2:15 pm – 3:00 pm” AND/OR you can store the number of minutes a contact was on the webinar as “45”. These two options can be found under the “Additional Options” section as the “Store the user’s Join and Exit Times here” option and the “Store the number of minutes attended here” option.

Can I use this for a sequence of webinars?

If you created the webinar as a Type of “Sequence” in GoToWebinar then you absolutely can! The feature can be used to register participants for the life of the webinar. Keeping in mind that once someone is registered for one instance, they are registered for all remaining instances of the webinar.

The one thing that PlusThis will not do automatically is pull back the attendance data for each instance — But you can log in to PlusThis and manually tell PlusThis to retrieve that attendance data at the end of each session.

What if I changed the time/date of my webinar in GoToWebinar and my PlusThis feature is already created?

In order for PlusThis to be able to ensure functionality of the feature, you will have to delete the feature, recreate it and copy the new HTTP post into your campaign. Deleting this feature will not remove those who previously registered. Existing registrants will remain registered for this webinar.

My emails with the join link are going out empty. Why?

Please ensure that you aren’t sending the email until after the tag that you configured under “Apply This Tag After Successfully Completing Registration” on the feature setup page. The tag isn’t applied until after all the data you requested in the feature setup has been pulled back from GoToWebinar, thus ensuring that the data you wanted to be pulled back is available after the tag is applied.

Why wasn't attendance data pulled back for my webinar?

The Pull Report is located under “Menu” > “Feature Dashboard” > Pull Report

This will detail the attempted attendance pulls and the re-scheduled attendance pulls.

Note – please make sure to schedule your webinars to start within half an hour of the actual start time. Starting your webinar more than 30 minutes before the scheduled start time can prevent the attendee pull from executing properly.

How do I retrieve the attendance data for my webinar?

PlusThis will attempt to pull the attendance data 15 minutes after the scheduled end time of your webinar and tag your contacts appropriately. If your webinar is not over, we will re-schedule the attendance pull to wait another 15 minutes (and so on).

If you would like to view a list of the attendance data – you can click on “Menu” > “Feature Dashboard” and you’ll see a list of your attendees and non-attendees as well as a Pull Report that details the steps in the Attendance Pull.

How does the contact's information transfer over to GoToWebinar?

When PlusThis is used to register a record for the webinar, it will use the data (as mapped below) from Infusionsoft to perform the webinar registration with GoToWebinar.

When PlusThis pulls the attendance data for the webinar, the map will use the data (as mapped below) from GoToWebinar to update/create contact records in Infusionsoft.

Webinar Scheduling

Make sure to schedule your webinars to start within half an hour of the actual start time. Starting your webinar more than 30 minutes before the scheduled start time can prevent the attendee pull from executing properly.

How do I track minutes attended?

The GoToWebinar Connection feature lets you store the enter and exit times in a text field eg. “March 30 2:15 pm – 3:00 pm” AND/OR you can store the number of minutes a contact was on the webinar as “45”. These two options can be found under the “Additional Options” section as the “Store the user’s Join and Exit Times here” option and the “Store the number of minutes attended here” option.

Can I use this for a sequence of webinars?

If you created the webinar as a Type of “Sequence” in GoToWebinar then you absolutely can! The feature can be used to register participants for the life of the webinar. Keeping in mind that once someone is registered for one instance, they are registered for all remaining instances of the webinar.

The one thing that PlusThis will not do automatically is pull back the attendance data for each instance — But you can log into PlusThis and manually tell PlusThis to retrieve that attendance data at the end of each session.

What if I changed the time/date of my webinar in GoToWebinar and my PlusThis feature is already created?

In order for PlusThis to be able to ensure functionality of the feature, you will have to delete the feature, recreate it and copy the new Ping URL  into your campaign. Deleting this feature will not remove those who previously registered. Existing registrants will remain registered for this webinar.

My emails with the join link are going out empty. Why?

Please ensure that you aren’t sending the email until after the tag that you configured under “Apply This Tag After Successfully Completing Registration” on the feature setup page. The tag isn’t applied until after all the data you requested in the feature setup has been pulled back from GoToWebinar, thus ensuring that the data you wanted to be pulled back is available after the tag is applied.

Why wasn't attendance data pulled back for my webinar?

The Pull Report is located under “Menu” > “Feature Dashboard” > Pull Report

This will detail the attempted attendance pulls and the re-scheduled attendance pulls.

Note – please make sure to schedule your webinars to start within half an hour of the actual start time. Starting your webinar more than 30 minutes before the scheduled start time can prevent the attendee pull from executing properly.

How do I retrieve the attendance data for my webinar?

PlusThis will attempt to pull the attendance data 15 minutes after the scheduled end time of your webinar and tag your contacts appropriately. If your webinar is not over, we will re-schedule the attendance pull to wait another 15 minutes (and so on).

If you would like to view a list of the attendance data – you can click on “Menu” > “Feature Dashboard” and you’ll see a list of your attendees and non-attendees as well as a Pull Report that details the steps in the Attendance Pull.

How does the contact's information transfer over to GoToWebinar?

When PlusThis is used to register a record for the webinar, it will use the data (as mapped below) from Ontraport to perform the webinar registration with GoToWebinar.

When PlusThis pulls the attendance data for the webinar, the map will use the data (as mapped below) from GoToWebinar to update/create contact records in Ontraport.

Webinar Scheduling

Make sure to schedule your webinars to start within half an hour of the actual start time. Starting your webinar more than 30 minutes before the scheduled start time can prevent the attendee pull from executing properly.

How do I track minutes attended?

The GoToWebinar Connection feature lets you store the enter and exit times in a text field eg. “March 30 2:15 pm – 3:00 pm” AND/OR you can store the number of minutes a contact was on the webinar as “45”. These two options can be found under the “Additional Options” section as the “Store the user’s Join and Exit Times here” option and the “Store the number of minutes attended here” option.

Can I use this for a sequence of webinars?

If you created the webinar as a Type of “Sequence” in GoToWebinar then you absolutely can! The feature can be used to register participants for the life of the webinar. Keeping in mind that once someone is registered for one instance, they are registered for all remaining instances of the webinar.

The one thing that PlusThis will not do automatically is pull back the attendance data for each instance — But you can log into PlusThis and manually tell PlusThis to retrieve that attendance data at the end of each session.

What if I changed the time/date of my webinar in GoToWebinar and my PlusThis feature is already created?

In order for PlusThis to be able to ensure functionality of the feature, you will have to delete the feature, recreate it and copy the new event name into your automation. Deleting this feature will not remove those who previously registered. Existing registrants will remain registered for this webinar.

My emails with the join link are going out empty. Why?

Please ensure that you aren’t sending the email until after the tag that you configured under “Apply This Tag After Successfully Completing Registration” on the feature setup page. The tag isn’t applied until after all the data you requested in the feature setup has been pulled back from GoToWebinar, thus ensuring that the data you wanted to be pulled back is available after the tag is applied.

Why wasn't attendance data pulled back for my webinar?

The Pull Report is located under “Menu” > “Feature Dashboard” > Pull Report

This will detail the attempted attendance pulls and the re-scheduled attendance pulls.

Note – please make sure to schedule your webinars to start within half an hour of the actual start time. Starting your webinar more than 30 minutes before the scheduled start time can prevent the attendee pull from executing properly.

How do I retrieve the attendance data for my webinar?

PlusThis will attempt to pull the attendance data 15 minutes after the scheduled end time of your webinar and tag your contacts appropriately. If your webinar is not over, we will re-schedule the attendance pull to wait another 15 minutes (and so on).

If you would like to view a list of the attendance data – you can click on “Menu” > “Feature Dashboard” and you’ll see a list of your attendees and non-attendees as well as a Pull Report that details the steps in the Attendance Pull.

How does the contact's information transfer over to GoToWebinar?

When PlusThis is used to register a record for the webinar, it will use the data (as mapped below) from Drip to perform the webinar registration with GoToWebinar.

When PlusThis pulls the attendance data for the webinar, the map will use the data (as mapped below) from GoToWebinar to update/create contact records in Drip.

Webinar Scheduling

Make sure to schedule your webinars to start within half an hour of the actual start time. Starting your webinar more than 30 minutes before the scheduled start time can prevent the attendee pull from executing properly.

How do I track minutes attended?

The GoToWebinar Connection feature lets you store the enter and exit times in a text field eg. “March 30 2:15 pm – 3:00 pm” AND/OR you can store the number of minutes a contact was on the webinar as “45”. These two options can be found under the “Additional Options” section as the “Store the user’s Join and Exit Times here” option and the “Store the number of minutes attended here” option.

Can I use this for a sequence of webinars?

If you created the webinar as a Type of “Sequence” in GoToWebinar then you absolutely can! The feature can be used to register participants for the life of the webinar. Keeping in mind that once someone is registered for one instance, they are registered for all remaining instances of the webinar.

The one thing that PlusThis will not do automatically is pull back the attendance data for each instance — But you can log into PlusThis and manually tell PlusThis to retrieve that attendance data at the end of each session.

What if I changed the time/date of my webinar in GoToWebinar and my PlusThis feature is already created?

In order for PlusThis to be able to ensure functionality of the feature, you will have to delete the feature, recreate it and copy the new Webhook into your automation. Deleting this feature will not remove those who previously registered. Existing registrants will remain registered for this webinar.

My emails with the join link are going out empty. Why?

Please ensure that you aren’t sending the email until after the list that you configured under “Add To This List After Successfully Completing Registration” on the feature setup page. The contact isn’t added to the list until after all the data you requested in the feature setup has been pulled back from GoToWebinar, thus ensuring that the data you wanted to be pulled back is available after the contact is added to the list.

Why wasn't attendance data pulled back for my webinar?

The Pull Report is located under “Menu” > “Feature Dashboard” > Pull Report

This will detail the attempted attendance pulls and the re-scheduled attendance pulls.

Note – please make sure to schedule your webinars to start within half an hour of the actual start time. Starting your webinar more than 30 minutes before the scheduled start time can prevent the attendee pull from executing properly.

How do I retrieve the attendance data for my webinar?

PlusThis will attempt to pull the attendance data 15 minutes after the scheduled end time of your webinar and tag your contacts appropriately. If your webinar is not over, we will re-schedule the attendance pull to wait another 15 minutes (and so on).

If you would like to view a list of the attendance data – you can click on “Menu” > “Feature Dashboard” and you’ll see a list of your attendees and non-attendees as well as a Pull Report that details the steps in the Attendance Pull.

How does the contact's information transfer over to GoToWebinar?

When PlusThis is used to register a record for the webinar, it will use the data (as mapped below) from Hubspot to perform the webinar registration with GoToWebinar.

When PlusThis pulls the attendance data for the webinar, the map will use the data (as mapped below) from GoToWebinar to update/create contact records in Hubspot.

Webinar Scheduling

Make sure to schedule your webinars to start within half an hour of the actual start time. Starting your webinar more than 30 minutes before the scheduled start time can prevent the attendee pull from executing properly.

How do I track minutes attended?

The GoToWebinar Connection feature lets you store the enter and exit times in a text field eg. “March 30 2:15 pm – 3:00 pm” AND/OR you can store the number of minutes a contact was on the webinar as “45”. These two options can be found under the “Additional Options” section as the “Store the user’s Join and Exit Times here” option and the “Store the number of minutes attended here” option.

Can I use this for a sequence of webinars?

If you created the webinar as a Type of “Sequence” in GoToWebinar then you absolutely can! The feature can be used to register participants for the life of the webinar. Keeping in mind that once someone is registered for one instance, they are registered for all remaining instances of the webinar.

The one thing that PlusThis will not do automatically is pull back the attendance data for each instance — But you can log into PlusThis and manually tell PlusThis to retrieve that attendance data at the end of each session.

What if I changed the time/date of my webinar in GoToWebinar and my PlusThis feature is already created?

In order for PlusThis to be able to ensure functionality of the feature, you will have to delete the feature, recreate it and copy the new webhook into your automation. Deleting this feature will not remove those who previously registered. Existing registrants will remain registered for this webinar.

My emails with the join link are going out empty. Why?

Please ensure that you aren’t sending the email until after the tag that you configured under “Apply This Tag After Successfully Completing Registration” on the feature setup page. The tag isn’t applied until after all the data you requested in the feature setup has been pulled back from GoToWebinar, thus ensuring that the data you wanted to be pulled back is available after the tag is applied.

Why wasn't attendance data pulled back for my webinar?

The Pull Report is located under “Menu” > “Feature Dashboard” > Pull Report

This will detail the attempted attendance pulls and the re-scheduled attendance pulls.

Note – please make sure to schedule your webinars to start within half an hour of the actual start time. Starting your webinar more than 30 minutes before the scheduled start time can prevent the attendee pull from executing properly.

How do I retrieve the attendance data for my webinar?

PlusThis will attempt to pull the attendance data 15 minutes after the scheduled end time of your webinar and tag your contacts appropriately. If your webinar is not over, we will re-schedule the attendance pull to wait another 15 minutes (and so on).

If you would like to view a list of the attendance data – you can click on “Menu” > “Feature Dashboard” and you’ll see a list of your attendees and non-attendees as well as a Pull Report that details the steps in the Attendance Pull.

How does the contact's information transfer over to GoToWebinar?

When PlusThis is used to register a record for the webinar, it will use the data (as mapped below) from ActiveCampaign to perform the webinar registration with GoToWebinar.

When PlusThis pulls the attendance data for the webinar, the map will use the data (as mapped below) from GoToWebinar to update/create contact records in ActiveCampaign.

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